The possibilities of Recycled Plastics

Take a look at our frequently asked questions to find out about ordering, samples, shipping and more. Can't find what you're looking for? Reach out to us directly via phone or email. Our team of plastic specialists are dedicated to helping you achieve your project goals.

Using Smile Plastics materials

I'm a homeowner – can I purchase Smile Plastics panels directly from you/your website?

We currently supply to built environment trade professionals only, but you can purchase Smile Plastics products via one of our trusted third party suppliers. Please get in touch for our recommendations.

What are your panels suitable for?

Like the circular economy, the possibilities are endless. Our materials have been used in applications from small-scale products and furniture, to large-scale commercial interiors and outdoor art installations.

Our plastics are 100% waterproof, mould and rot-resistant, so they are perfect in wet environments as an alternative for tiling and bathroom paneling or for bathroom vanities and cabinetry. However, our collection materials are not suitable for flooring. Remember to read our handling instructions (pdf) and data sheet (pdf) before commencing any project.

Are your plastics suitable for external use?

A few customers have successfully used our panels for street furniture and fascia signage.

All our materials are 100% waterproof and mould-resistant. However, it’s best to avoid direct sunlight and large temperature variations.

UV rays can begin to degrade the surface of the plastics, particularly the Alba material, which will yellow on the surface. Although this can be refinished, we do not recommend using Alba outdoors.

Large temperature changes may cause the panels to warp slightly, particularly if there are differentiating temperatures across the two sides of the panel. However, the panels should revert to their flat state when returned to room temperature.

If you have a larger project which requires robust resistance to the elements, get in touch to discuss a custom material.

Are Smile Plastics materials suitable for flooring?

We don’t recommend using our materials for floor surfaces as they can be slippery when wet. If you are set on it, you could explore making small tiles, routing grooves in the material, or applying a slip-resistant coating to the surfaces. All testing would be completed at your own risk.

Alternatively, we could create a Custom rubberised material for this application. Contact us to discuss the possibilities.

Are Smile Plastics materials suitable for kitchen worktops?

Because they’re easy to clean, waterproof and resistant to stains, our materials have been installed as kitchen work surfaces. However, it is important to note:

Scratch resistance. Our materials typically have medium scratch resistance but some materials are more scratch-proof than others. Our PET materials are our most scratch-resistant materials, and our HDPE materials are our softest as they’re made from recycled chopping boards and will scratch in the same way that a chopping board would. That being said, the pattern on the material often disguises any scratching and the surface can be refinished if necessary.

Heat resistance. It is fine to place a hot cup of tea directly onto our surfaces. However, applying sustained heat at +95 degrees may cause the material to denature (burn, warp, etc.) over time. Avoid placing any of our materials close to a strong heat source and avoid any open flames as some of the materials are flammable. We’d also recommend giving the surface a really good supporting substructure, securing it from the underside to reduce warping through heat fluctuations. Please read our handling instructions before commencing any project with our materials.

What would you advise for making a table or shelving from Smile Plastics’ materials?

We’d recommend using the thickest material (20mm) for all tables and shelving as well as a good supporting substructure. A 1500mm x 1200mm tabletop with just 4 posts on the underside of the panel is not going to be sufficient to support the material. The panel may warp over time through gravity and excess weight. Please refer to our Handling Guidelines for more details.

Is it necessary to order samples?

The accuracy of any material sample depicted on our website is significantly subjected to your computer screen’s capabilities. The sole purpose of showing the colour sample is informational and inspirational. Although we do our best to produce high-quality examples, we still need to emphasise the importance of ordering real samples as a true reference point for your project.

Dimensions, Availability and Ordering

Can you supply in high volumes for large-scale roll-out projects?

We can service single panel orders up to 1000+ sheet orders, so that, regardless of your project's size or specific requirements, our materials can flex to suit. We have no MOQ for our collection materials and do offer smaller format sizes, should this be more suited to your creative project.

What size panels do you offer?

We offer two panel sizes – supersized, at 3000mm x 1200mm, and large, at 1500mm x 1200mm. Our panels can also be cut down, depending on your requirements.

All panels are available in standard thicknesses of 5mm, 12mm, and 20mm; except Orca and Black Dapple, which are not available in 5mm.

If you require a custom thickness outside of our standard then please contact us to discuss.

Do you offer a trade discount?

Volume discounts start from 3+ sheets. Please contact us for more details.

How much does shipping cost?

Shipping full 3000mm x 1500mm sheets will be done so on an oversized pallet to most parts of the UK for £275 + VAT. Oversized palletised shipping will accommodate around 11 of our heaviest sheets. We also ship internationally so please get in touch for an accurate shipping quote based on your location. We offer an in-house cutting and finishing service to cut your panels to your required sizes. Smaller parts can ship on smaller pallets or as parcels. This could be more cost-effective but also allows us to recycle any offcuts through our processes, minimising wastage. Contact us to get a quote.

Do you have any agents or distributors?

Want to be an agent or a Smile Plastics partner? Please get in touch.

How long do I have to wait to receive an order?

We are a small batch manufacturer and our stock levels vary. If we do have your order in stock then we should be able to dispatch within 2-3 weeks. Lead times on out-of-stock orders are subject to material requirements and volume. Please get in touch to discuss your creative project further.

How do you take payment?

For non-website transactions, we request BACS payment, prior to dispatching your order. Unfortunately, we are unable to accept credit cards, USD, PayPal, or phone payments.

Are any of your past products available?

We’re afraid that like Elvis Presley, our past products will probably never come back. It’s unlikely we’ll be able to make the exact same product again. However, like Elvis, we may be able to create a good imitation (as a Custom piece of work!).

Getting Started - Collection Materials


What collection material are you interested in?

Please specify the materials you would like to work with on your project.

What is the end-use?

If we know this, we can advise which materials and thicknesses would be best for your application.

How much material do you need?

Is this a one-off order, or will you need lots of material over a long period of time?

Do you need specific properties from the material?

Check the material properties under the collection materials page.


Where are you based?

Tell us where you are based so we can provide estimated shipping costs.

When do you need the order?

If you tell us the date you would like your order delivered, we can provide an estimated lead time for you.

Do you need cutting and finishing?

We now offer a cutting and finishing service. See the Cutting page for details. If you tell us your requirements in advance, we can include this in your lead time.

Getting Started - Custom Material


What colours/patterns do you want?

Colour palettes, moodboards, mock-ups, and inspirations can all be very helpful. We can usually colour match RAL colours by eye if required.

Do you have a preferred plastic type?

They can feel and look different, so if you have a strong preference, please tell us.

What is the end-use?

If we know this, we can advise which materials and thicknesses would be best for your application.

How much material do you need?

How much material do you need? Is this a one-off order, or will you need lots of material over a long period of time? These can affect the costs and production methods we use.

Do you need specific properties from the material?

We can usually source materials with specific properties (like higher fire resistances) if required.

What are you lead times for bespoke materials?

Custom materials tend to take 3-4 months to make up once they have been approved by you.


I have some waste plastic – are you able to recycle it into panels for me?

We can work with a range of different thermoplastics and materials. Please email details about your waste source to us so that we can review and advise on feasibility. Ideally, we would have a technical data sheet for the material, and we may well also ask for a small physical sample from you before commencing any project.

Does it need processing?

Usually, we would need the material to be cleaned and shredded before we can use it, but we may be able to do this for you.

What is the end-use?

An idea of the application of the sheets can help us advise on how we work with the material.

Are you looking to add colours or patterns?

We can usually add pigment or patterns to the material provided or leave it to speak for itself.

What scale would this be?

We can help with a one-off project or look at setting up an ongoing partnership.

What are the costs of making Custom materials?

The costs of a Custom material will vary depending on the material, the preparation work required, and the number of sheets you need. There will also be significant economies of scale. Prices start from £150 per square meter.