Panel Orders
All orders are dispatched from our UK micro-factory. Most stock items will be dispatched within 5 working business days from payment of order. Standard cutting, CNC and simple finishes will be dispatched within 3 weeks.
Other items, including complex CNC work, fabrication, assembly work and custom materials, will take a little longer to process. If you need to order something urgently, please get in touch to discuss. We will do everything we can to assist you.
Due to the nature of our products, seasonal increases in demand and factors beyond our control; there may occasionally be longer lead times. We will inform you of any significant delay prior to confirming your order.
Samples
Sample sets will dispatch from our micro-factory in south Wales, within 3 business days. Delivery takes approximately 2 working days from dispatch for the UK and up to 3 weeks outside of the UK.
Sample sets are sent mainland UK via Royal Mail on a first-class, signed service. International sample orders are sent via Royal Mail on a first-class tracked service. Sample orders can also be sent via TNT, which is itemised at the point of checkout.
Domestic Shipping
Full sheets are shipped on double/oversized pallets in order to protect their integrity.
Shipping of cut sheets / smaller formats, up to 500mm x 500mm, can be arranged by parcel.
Please note that if your order is being shipped on a pallet, you may be responsible for unloading the pallet from the lorry or truck. It will also be your responsibility to dispose of the pallet after delivery.
If you need any assistance with this, please let us know when you place your order so we can look into alternative arrangements.
Smile Plastics’ standard conditions of sale apply.
International Shipping
We ship internationally via Delivered at Place (DAP) incoterms, which means you won’t need to pay additional charges at the checkout but you will be responsible for picking up any customs duties or taxes. For all orders outside of the UK, we remove UK VAT (where applicable).
We try our very best to ensure that all taxes and duties are levied at the point of invoicing, but this may not always be possible due to local laws and restrictions. As we are unable to advise you on the exact cost of the taxes and duties, we recommend contacting your local Customs office or tax authority before placing a DAP order.
Full sheets are shipped on double/oversized pallets in order to protect their integrity.
Shipping of cut sheets / smaller formats, up to 500mm x 500mm, can be arranged by parcel.
Please note that if your order is being shipped on a pallet, you may be responsible for unloading the pallet from the lorry or truck. It will also be your responsibility to dispose of the pallet after delivery. If you require any assistance with this, please let us know when you place your order so we can look into alternative arrangements.
Smile Plastics’ standard conditions of sale apply.
At this time, we are unable to transact with (sell or ship to) the following countries; Afghanistan, Belarus, Burma (Myanmar), Democratic Republic of Congo, Republic of Congo, Crimea, Cuba, Iran, Iraq, Korea, North, Lebanon, Republic of Lebanon, Libya, Somalia, South Sudan, Sudan, Syria, Venezuela, Zimbabwe, Russia, Ukraine.
Can I track my order?
Once your order has been dispatched you will receive an email confirmation. If your order is on a tracked service this will include your tracking details. Please note you must track your delivery directly with the courier.
Sample sets for the mainland UK are sent via Royal Mail on a first-class service. Tracking can be arranged upon request and prior to completing your online order.
Brexit
For customers ordering from an EU member country, we request the provision of an EORI number at the point of checkout. Without a number, you could face increased costs (such as storage fees at customs) and delays to customs clearance. If you complete your order without this information, we may still contact you to request these details, prior to arranging to ship with our delivery partners.
